Question 1

How do I get a free estimate from TrueEdge Paint?

Accepted Answer

Call us at (515) 864-6754, email trueedge@paintdsm.com, or fill out the contact form on our website. We'll schedule a free on-site assessment and provide a detailed written estimate within 24 hours.

Question 2

Are you licensed and insured?

Accepted Answer

Yes — TrueEdge Paint is fully licensed in Iowa and carries $2M general liability insurance and workers' compensation coverage. We're happy to provide certificates of insurance upon request.

Question 3

What areas do you serve?

Accepted Answer

We serve the entire Des Moines metro area, including Des Moines, West Des Moines, Ankeny, Urbandale, Clive, Johnston, Waukee, Altoona, Norwalk, Pleasant Hill, Grimes, Bondurant, and surrounding communities in Polk, Dallas, and Warren counties.

Question 4

What paint brands do you use?

Accepted Answer

We use premium paints from Sherwin-Williams, Benjamin Moore, and Behr. We can also use other brands at your request. We never use discount or store-brand paints.

Question 5

Do you offer a warranty on your work?

Accepted Answer

Yes — we provide a 2-year workmanship warranty on all painting projects. If any issues arise from our workmanship within 2 years, we'll return and fix them at no charge.

Question 6

How long does a typical painting project take?

Accepted Answer

Single rooms: 1 day. Full home interior: 3–5 days. Exterior repaint: 2–4 days. Cabinet painting: 3–5 days. We provide specific timelines in every written estimate.

Question 7

Do I need to move my furniture?

Accepted Answer

We move most furniture ourselves as part of our standard service. We ask that you remove small valuables, electronics, and personal items before we arrive.

Question 8

Do you offer color consultation?

Accepted Answer

Yes — we provide complimentary color consultation with every painting project. Our color experts can help you select colors that complement your home's architecture, lighting, and decor.

Question 9

Can you match my existing paint color?

Accepted Answer

Absolutely. We use spectrophotometer color matching technology to match any existing color precisely. Just have a chip or sample ready at the time of estimate.

Question 10

What is your payment policy?

Accepted Answer

We require a 25% deposit at contract signing and the balance upon project completion. We accept cash, check, and all major credit cards.

Question 11

Do you use low-VOC paints?

Accepted Answer

Yes — we use low-VOC and zero-VOC paints exclusively for all interior projects, protecting your family's health and minimizing odor during and after painting.

Question 12

How far in advance should I book?

Accepted Answer

We recommend booking 2–4 weeks in advance for interior projects and 4–6 weeks for exterior projects during peak season (May–September). We can often accommodate rush projects with advance notice.

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